Microsoft has introduced the Dynamics CRM November 2011 service update for Microsoft CRM Online. It is also for on-premise and partner hosted deployments. The main features are integrated “social collaboration capabilities, as well as a unified Microsoft Office 365 experience and enhancements for enterprises using Microsoft Dynamics CRM in the cloud.” All these goodies are being rolled into the product at no additional cost. The Social CRM features include activity feeds, micro-blogging, conversations, automated activity updates and mobile activity feeds, the latter, not surprisingly enough, is mentioned as support only Windows Phone 7.